Friendline

Our telephone befriending service provides a friendly ear for people over 50 years old who are feeling lonely and isolated. Regular phone calls from our team of volunteers  from our dedicated centre in Penzance can make all the difference to those who go for long periods of time without speaking to anyone else.

"I used to work as a home carer and often my clients wouldn’t speak to anyone else in between my visits. I was very aware of what a difference a 10 minute phone call could make to them. Since retiring I have become a volunteer with West Cornwall Befrienders so that I can help to make that difference."
Fran, volunteer befriender

How to get involved

Many older, housebound and disabled people in West Cornwall may benefit from a weekly telephone call from a volunteer befriender. If you or someone you know may find this service helpful or if you could volunteer for just one or two hours per week on a regular basis we would love to hear from you. For an informal chat and further information please contact Beccy Trahair on 01736 334676 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

What will my commitment be?

As a telephone befriender you will be volunteering from our office in the Penwith Centre, so you don’t pay for the phone calls yourself. We would ask that you spare an hour or two each week in order to provide regular weekly phone call to those who need them and look forward to them.

You can volunteer as a face-to-face befriender, a telephone befriender or both. All of our befrienders need to complete a DBS (Disclosure and Barring Service) check.

Additional information